Privacy Policy

Information We Collect

We collect account information you provide, such as your name, email address, organization, and authentication details needed to operate your account.

We collect workspace content that you or your organization choose to upload, connect, or generate in the platform, including documents, prompts, agent configurations, chat messages, and workflow outputs.

We collect technical information such as device, browser, log, security, and usage data to operate, secure, debug, and improve the service.

Text Messaging (SMS)

When a dealer files an arbitration claim on the Auctionbuilt claim form, they may enter a mobile phone number and tick an optional, unticked box to receive text messages: account updates and security alerts, including arbitration claim status updates. Texting is not required to file a claim. We record the number, the consent, and when it was given with that claim.

We use that number only to send transactional texts: account updates and security alerts, including arbitration claim status updates such as when a claim is accepted for review, a vehicle return reminder, and when it is resolved. We do not send marketing or promotional texts. Message frequency may vary. Message and data rates may apply.

We do not sell, rent, or share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. The categories of sharing described elsewhere in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the telecommunications carriers and messaging service provider that deliver the messages.

Reply STOP to any text to opt out; we send one confirmation and no further texts unless you opt in again. Reply HELP for help, or contact us at the address below. See the text message terms at https://auctionbuilt.com/sms and our Terms of Service at https://auctionbuilt.com/terms.

Google Workspace Data

If you connect a Google account, Auctionbuilt requests access only after you explicitly authorize a specific agent to use Google Workspace capabilities.

Depending on the scopes you approve, connected agents may access Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, and your Google account email address to perform actions you request.

Google OAuth tokens are stored server-side, encrypted at rest, and scoped to the user and agent installation that you connected. You can disconnect a Google account from an agent at any time in the application.

How We Use Information

We use your information to provide and secure the platform, authenticate users, operate AI agents, retrieve and cite relevant knowledge, perform actions you request, maintain audit logs, and improve reliability.

We do not use Google Workspace data for advertising. We do not sell Google Workspace data.

We do not use Google Workspace data to train general-purpose AI models. Agent responses are generated only to provide the service and complete user-requested tasks.

Google API Limited Use

Auctionbuilt's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We only access, use, store, or share Google user data to provide or improve user-facing features that are prominent in the application and that you authorize.

Cookies and Analytics

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure sessions, understand platform usage, and improve reliability.

Analytics data is used to operate and improve the service. We do not use Google Workspace data for advertising or cross-site tracking.

Sharing and Disclosure

We share information only as needed to operate the service, comply with law, protect the rights and safety of users, or work with service providers who process data on our behalf under appropriate confidentiality and security obligations.

Customer workspace data is tenant-scoped. We do not intentionally expose one customer's private workspace data to another customer.

Data Retention and Deletion

We retain account, workspace, audit, and operational data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account or connected data by contacting us. Disconnecting Google Workspace removes the stored OAuth credential for that agent, but prior agent outputs or audit records may remain where required for platform integrity, security, or legal compliance.

Your Rights and Choices

Depending on your location, you may have rights to request access to, correction of, export of, or deletion of personal information we maintain about you.

You can control Google Workspace access by disconnecting a Google account from an agent or revoking access from your Google Account security settings.

Security

We use technical and organizational safeguards designed to protect information, including tenant isolation, row-level security, encrypted credential storage, access controls, and operational monitoring.

No internet service can be guaranteed to be completely secure, but we work to protect data against unauthorized access, loss, misuse, or alteration.

Contact

If you have questions about this Privacy Policy or want to request access, correction, export, or deletion of your data, contact Independent Auction Development Group, LLC at support@theiadg.com.